Booking Terms

Bookings made between The Owners of Casa Buena Fortuna and the person making the booking, known hereafter as “the Client”, are only valid after the booking form has been completed, either online via our website or by post and being received by Casa Buena Fortuna, and the deposit and breakages deposit being received.

Casa Buena Fortuna, 2 New Inn Lane, Guildford, Surrey, GU4 7HW, UK, must receive a booking deposit of 30% of the total rental cost, plus a separate payment of £100.00 as a breakages deposit. The breakages deposit will be returned to the client, in full, within 2 weeks after the end of your rental period, providing no breakages occur during your stay. An inventory is carried out before your arrival and after your departure. If you wish to pay your deposit direct into our bank account you may do so in either Pounds sterling or Euros, please email us info@casabuenafortuna.com and we will forward our bank details and a reference/booking number for your transaction.

Casa Buena Fortuna reserve the right not to accept all booking requests, your booking will be confirmed via email or post, and all bookings are subject to the following conditions:

The outstanding balance of your total rental cost 70% shown on your booking confirmation is paid in full at least 8 weeks prior to your departure. Failure to pay this balance by the due date, we will take your booking as cancelled and your deposit will be forfeited, and Casa Buena Fortuna will have the right to re-let the property. See Cancellations and Alterations Conditions below.

Cancellations and Alterations Conditions

Requests for alterations and cancellations must be made in writing and either submitted by email, fax or by post. This should be by made by the person making the booking “The Client”. If cancellation or alterations are requested by email, then we strongly advise you to have an ‘email receipt’ facility attached to your email.

The Client will be subject to the following charges payable for all cancellations and Alterations.

More than 60 days prior to departure: The 30% booking deposit will be forfeited.
Less than 60 days prior to departure: The entire rental fee will be payable unless Casa Buena Fortuna are able to re-let the property, if this is the case then only the deposit will be forfeited.

Breakages Deposit

A separate payment of £100.00 is payable at time of booking as a breakages deposit. The breakages deposit will be returned to the client, in full, within 2 weeks after the end of your rental period, providing no breakages occur during your stay. An inventory is carried out before your arrival and after your departure.

Booking Terms and Conditions

Casa Buena Fortuna is a privately owned property, and it is in the interest of all parties concerned that the following conditions are accepted as a binding agreement. Casa Buena Fortuna cannot be held responsible for any alterations to the accommodation, cancellation or errors made by the owners. The owners reserve the right to alter, modify or cancel any holiday in certain instances. The owners are not liable for any loss or damage to luggage, personal injury of death. Our property is regularly inspected and our photographs and descriptions give our true impressions. It is in our interest that you enjoy the best possible holiday through us, as we want you to book with us again in the future.

Please remember that there maybe an occasion when necessary maintenance must be carried out whilst you are renting the property, whilst we always try to carry out maintenance whilst the house is empty unfortunately this cannot always be the case, the pool maybe closed whilst cleaning takes place and external maintenance to the property maybe carried out by the management company.

Insurance

The Owners of Casa Buena Fortuna have insurance cover for buildings, contents and public liability covering only themselves. The Owners of Casa Buena Fortuna will not be liable for any loss or damage to your property, or personal injury or death whilst you are at the property. The responsibility lies with yourselves to ensure you have adequate insurance cover for your own possessions and health.

Damage or Breakages

During your stay at the property you will be held responsible for any losses, damage or breakages. The Owners of Casa Buena Fortuna reserve the right to deduct the cost of replacing any lost or damaged items from your “Breakages Deposit” and if necessary claiming further payment from the client should the need arise.

Keys

Two keys will be issued to the client on arrival. One should be kept in the key safe at all times, to prevent the client from being locked out. All call outs relating to loss of keys will be chargeable.

Tenancy & Termination

Casa Buena Fortuna forms part of a residencia, and has it’s own community rules. On accepting our terms and conditions you are also agreeing to abide by the residencia rules, which are set to make your holiday and that of others enjoyable. Only the people named on the booking form should occupy the property. You are not allowed to re-let or assign the property to others.

The Owners reserve the right to terminate without notice the rental period of any client whose behaviour is such that is causes distress, upset, damage, annoyance or danger to the designated property managers, the property or any third party.

In the interest of safety and security you must not give the keys to the property to anyone, not defined on your booking form as being in your immediate party.

For the benefit of all holidaymakers, the Owners operate a strict NO SMOKING policy in the property. Smoking however is permitted on the terraces where ashtrays are provided.

Pets are not permitted in the property.

Locations and Accommodation

The descriptions of the location and accommodation have been prepared in good faith by The Owners. You will be advised of any changes to the property that will effect your rental period wherever possible, however, we cannot be held responsible for any circumstances beyond our control, for example, public holidays (fiestas) local authority or government restrictions, or repair and maintenance to the property and the complex (residencia).

Passports, Insurance & Luggage

The Owners strongly recommend you check you passport in advance of departure, as you are now required to have at least 6 months remaining on your passport from your return to the UK date. Personal belongings and luggage are taken to the house at your own risk. It is your responsibility that you have adequate insurance to cover your personal effects outside of the UK, via and insurance policy. We would also strongly advise you (and from personal experience) to take out a personal insurance policy that covers you for every medical eventuality, as although your E111 will cover you, should anything unfortunate arise; you will be taken to the hospital in Arrecife, where they DO NOT speak or understand English very well, if you take out your own personal medical insurance you normally go to the private hospital ‘Hospiten’ where they speak English and also offer translators if necessary.

Owners Liability

The Owners cannot accept liability or be held responsible for any alteration, delay or cancellation caused by war, or threat of war, riot or civil strife, terrorist activity, threatened or actual, natural disaster, fire, sickness, weather conditions. Or acts from local government authorities, airports, port or mechanical or electrical breakdown to the property or anything under the heading of ‘Act of God’, or any similar events beyond our control. Please check you travel insurance as they may well cover these events.

Problems

In the unlikely event of a problem during your rental period, you can contact our Property Management Company, Mark Hewitt on 0034 676681617
Or contact The Owners on +44 789 9790265.

Access/Cleaning

The property will be serviced at least once during your stay (one week) to replace bathroom towels and clean ground floor level. During a two weeks stay you will have fresh linen after one week in addition to the above service. Please be aware that the Management Company will require access to the property and we therefore ask you to assist them as much as possible.
On your departure day you are requested to vacate the property by 10.00am unless by prior arrangement with The Owners or the Management Company.

Accepting these Terms and Conditions

By Signing this agreement you are accepting our terms and conditions and booking conditions and you are agreeing to abide by these terms and conditions and all that is stated.

Forename: --------------------------

Surname: --------------------------

Street: --------------------------

Town/City: --------------------------

Post Code: --------------------------

County: --------------------------

Country: --------------------------

Clients’ signature: -------------------------- Date: -----------------------------

Please Print off these conditions and forward this signed agreement with your deposit to Casa Buena Fortuna, 2 New Inn Lane, Guildford, Surrey, GU4 7HW, UK.

CHEQUES to be made payable to “Mrs J Hamblin”